Customer Service

Have a question for the WAFT team?

Submit it below or send us an email at support@waft.com.. We’ll get back to you within 24 hours.

What is the nature of your inquiry?

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Coverage and carriers

Waft.com provides shipping to the following destinations:

  • United States - excluding AK and HI
  • Singapore

We are working on adding more shipping destinations. Stay tuned!

Carriers

For orders within the United States, delivery carrier is USPS https://www.usps.com/

For orders within Singapore, delivery carrier is Crosstrack http://crosstrack.sg/

Order tracking

Your order will ship within approximately 5-10 business days depending on your location

Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

Our perfume contains alcohol and is classified under “dangerous goods” therefore it requires special procedures and packaging for air shipment which sometimes can cause additional delays of 1-5 days.

PO Box

Currently, we are able to ship to P.O. Boxes, however we are not able to ship to an APO/FPO/DPO

Additional Information
  • All deliveries are subject to the carrier's Terms & Conditions.
  • Duties and taxes may be applicable depending on where you are ordering from, please check with local authorities.
Where do your ingredients come from?

All our fragrances come from IFF, a leading global creator of flavors and fragrances headquartered in New York but present worldwide. For mutagenicity, in-vitro studies are usually sufficient for all new molecules test. For skin sensitization, human patch tests (HRIPT) are used to derive potency of the reaction and recently in-vitro studies have also been validated. We would also like to invite you to visit www.iff.com for more information should you require more.

WAFT return policy

The WAFT 100% Money Back Guarantee applies to full sized (50ml or 100ml bottles) order only.

Please contact our customer support and we will arrange for your order to be returned to us at no charge.

Samples and automatic reorders are non-refundable.