Customer Service

US (toll free): +1 (888) 940-0848
UK: +44 117 325 5295
Singapore: +65 6602 8260

Coverage and carriers

Waft.com provides shipping to the following destinations:

  • Austria
  • Belgium
  • Croatia
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Hong Kong
  • Hungary
  • Italy (except San Marino)
  • Luxembourg
  • Malaysia
  • Monaco
  • Netherlands
  • Poland
  • Portugal
  • Singapore
  • Slovakia
  • Slovenia
  • Spain (except Gibraltar)
  • Sweden
  • United Kingdom 
  • United States 

Waft.com provides shipping to the following destinations:

We are working hard on adding more shipping destinations in Q1 of 2018. Stay tuned!

Carriers

For orders within the United States, delivery carrier is Fedex www.fedex.com OR USPS https://www.usps.com/

For orders within Singapore, delivery carrier is Crosstrack http://crosstrack.sg/

For orders within United Kingdom and EU, delivery carrier is UK Mail www.ukmail.com. If you wish to manage your delivery click here

For any other destinations, delivery carrier is DHL Express www.dhl.com

Order tracking

Shipping takes approximately 5-10 business days depending on your location.

Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

Our perfume contains alcohol and is classified under “dangerous goods” therefore it requires special procedures and packaging for air shipment which sometimes can cause additional delays of 1-2 days.

PO Box

Currently, we are able to ship to PO Box.

Additional Information
  • All deliveries are subject to the carrier's Terms & Conditions.
  • Duties and taxes may be applicable depending on where you are ordering from, please check with local authorities.
Where do your ingredients come from?

All our fragrances come from IFF, a leading global creator of flavors and fragrances headquartered in New York but present worldwide. For mutagenicity, in-vitro studies are usually sufficient for all new molecules test. For skin sensitization, human patch tests (HRIPT) are used to derive potency of the reaction and recently in-vitro studies have also been validated. We would also like to invite you to visit www.iff.com for more information should you require more.

Waft return policy

We realise that buying a perfume online inevitably raises the question "how do I know that I will like it?" But we are so certain that you will love what we send you that we offer you an iron clad, No Questions Asked Money Back Guarantee. If for any reason and at any time you are not fully satisfied, contact our customer support and we will arrange to return your order – shipping costs for the return are on us!

Do take note that our Money Back Guarantee applies to full sized order only. Samples and automatic reorders are non-refundable.